php

• AddAttachedAdditionalEmails.php
  AddAttachedAdditionalEmails.php
• AddAttachedFile.php
  AddAttachedFile.php
• AddUpdate.php
  AddUpdate.php
• CreateAdministrativeTicket.php
  CreateAdministrativeTicket.php
• CreateStandardTicket.php
  CreateStandardTicket.php
• Edit.php
  Edit.php
• GetTickets.php
  GetTickets.php
• GetTicketsClosedSinceDate.php
  GetTicketsClosedSinceDate.php
• RemoveAttachedAdditionalEmails.php
  RemoveAttachedAdditionalEmails.php
• Creating a support ticket
  Create a standard support ticket assigned to your user

python

• Creating a support ticket
  Create a standard support ticket assigned to your user

reference

• SoftLayer_Ticket
  Tickets are SoftLayer's primary way to keep in touch with its customers. A ticket is an entity that describes a problem...
• SoftLayer_Ticket_Attachment_File
• SoftLayer_Ticket_Priority
• SoftLayer_Ticket_Subject
  Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates...
• SoftLayer_Ticket_Subject_Category
• SoftLayer_Ticket_Survey
• SoftLayer_Ticket_Update_Employee
  Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of bein...
• SoftLayer_Ticket
  The SoftLayer_Ticket data type models a single SoftLayer customer support or notification ticket. Each ticket object con...
• SoftLayer_Ticket_Activity
• SoftLayer_Ticket_Attachment
  SoftLayer tickets have the ability to be associated with specific pieces of hardware in a customer's inventory. Attachin...
• SoftLayer_Ticket_Attachment_Assigned_Agent
• SoftLayer_Ticket_Attachment_CardChangeRequest
  This datatype contains tickets referenced from card change request
• SoftLayer_Ticket_Attachment_Dedicated_Host
  SoftLayer tickets have the ability to be associated with specific dedicated hosts in a customer's inventory. Attaching a...
• SoftLayer_Ticket_Attachment_File
  SoftLayer tickets can have have files attached to them. Attaching a file to a ticket is a good way to report issues, pro...
• SoftLayer_Ticket_Attachment_Hardware
  SoftLayer tickets have the ability to be associated with specific pieces of hardware in a customer's inventory. Attachin...
• SoftLayer_Ticket_Attachment_Manual_Payment
  This datatype contains tickets referenced from manual payments
• SoftLayer_Ticket_Attachment_Network_Storage_Mass_Data_Migration
• SoftLayer_Ticket_Attachment_Scheduled_Action
• SoftLayer_Ticket_Attachment_Virtual_Guest
  SoftLayer tickets have the ability to be associated with specific virtual guests in a customer's inventory. Attaching vi...
• SoftLayer_Ticket_Chat
• SoftLayer_Ticket_Chat_Liveperson
• SoftLayer_Ticket_Chat_TranscriptLine
• SoftLayer_Ticket_Chat_TranscriptLine_Customer
• SoftLayer_Ticket_Chat_TranscriptLine_Employee
• SoftLayer_Ticket_EuCompliance
• SoftLayer_Ticket_Group
  SoftLayer tickets have the ability to be assigned to one of SoftLayer's internal departments. The department that a tick...
• SoftLayer_Ticket_Group_Category
  SoftLayer's support ticket groups represent the department at SoftLayer that is assigned to work one of your support tic...
• SoftLayer_Ticket_Priority
• SoftLayer_Ticket_State
• SoftLayer_Ticket_State_Type
• SoftLayer_Ticket_Status
  The SoftLayer_Ticket_Status data type models the state of a ticket as it is worked by SoftLayer and its customers. Ticke...
• SoftLayer_Ticket_Subject
  The SoftLayer_Ticket_Subject data type models one of the possible subjects that a standard support ticket may belong to....
• SoftLayer_Ticket_Subject_Category
  SoftLayer_Ticket_Subject_Category groups ticket subjects into logical group.
• SoftLayer_Ticket_Survey
• SoftLayer_Ticket_Type
• SoftLayer_Ticket_Update
  The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.
• SoftLayer_Ticket_Update_Agent
  A SoftLayer_Ticket_Update_Agent type models an update to a ticket made by an agent.
• SoftLayer_Ticket_Update_Chat
  A SoftLayer_Ticket_Update_Chat is a chat between a customer and a customer service representative relating to a ticket.
• SoftLayer_Ticket_Update_Customer
  A SoftLayer_Ticket_Update_Customer is a single update made by a customer to a ticket.
• SoftLayer_Ticket_Update_Employee
  The SoftLayer_Ticket_Update_Employee data type models an update to a ticket made by a SoftLayer employee.
• SoftLayer_Ticket_Update_Type
• addAssignedAgent
• addAttachedAdditionalEmails
  Creates new additional emails for assigned user if new emails are provided. Attaches any newly created additional emails...
• addAttachedDedicatedHost
  Attach the given Dedicated Host to a SoftLayer ticket. An attachment provides an easy way for SoftLayer's employees to q...
• addAttachedFile
  Attach the given file to a SoftLayer ticket. A file attachment is a convenient way to submit non-textual error reports t...
• addAttachedHardware
  Attach the given hardware to a SoftLayer ticket. A hardware attachment provides an easy way for SoftLayer's employees to...
• addAttachedVirtualGuest
  Attach the given CloudLayer Computing Instance to a SoftLayer ticket. An attachment provides an easy way for SoftLayer's...
• addFinalComments
  As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate thei...
• addResponseRating
  As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the...
• addScheduledAlert
• addScheduledAutoClose
• addUpdate
  Add an update to a ticket. A ticket update's entry has a maximum length of 4000 characters, so ''addUpdate()'' splits th...
• createAdministrativeTicket
  Create an administrative support ticket. Use an administrative ticket if you require SoftLayer's assistance managing you...
• createCancelServerTicket
  A cancel server request creates a ticket to cancel the resource on next bill date. The hardware ID parameter is required...
• createCancelServiceTicket
  A cancel service request creates a sales ticket. The hardware ID parameter is required to determine which server is to b...
• createStandardTicket
  Create a standard support ticket. Use a standard support ticket if you need to work out a problem related to SoftLayer's...
• createUpgradeTicket
  Create a ticket for the SoftLayer sales team to perform a hardware or service upgrade. Our sales team will work with you...
• edit
  Edit a SoftLayer ticket. The edit method is two-fold. You may either edit a ticket itself, add an update to a ticket, at...
• getAccount
  Retrieve the SoftLayer customer account associated with a ticket.
• getAllObjects
  Retrieve all possible ticket subjects. The SoftLayer customer portal uses this method in the add standard support ticket...
• getAllObjects
  Retrieve all ticket subject categories.
• getAllTicketGroups
  getAllTicketGroups() retrieves a list of all groups that a ticket may be assigned to. Ticket groups represent the intern...
• getAllTicketStatuses
  getAllTicketStatuses() retrieves a list of all statuses that a ticket may exist in. Ticket status represent the current...
• getAssignedAgents
• getAssignedUser
  Retrieve the portal user that a ticket is assigned to.
• getAttachedAdditionalEmails
  Retrieve the list of additional emails to notify when a ticket update is made.
• getAttachedDedicatedHosts
  Retrieve the Dedicated Hosts associated with a ticket. This is used in cases where a ticket is directly associated with...
• getAttachedFile
  Retrieve the file attached to a SoftLayer ticket by it's given identifier. To retrieve a list of files attached to a tic...
• getAttachedFiles
  Retrieve the files attached to a ticket.
• getAttachedHardware
  Retrieve the hardware associated with a ticket. This is used in cases where a ticket is directly associated with one or...
• getAttachedHardwareCount
• getAttachedResources
• getAttachedVirtualGuests
  Retrieve the virtual guests associated with a ticket. This is used in cases where a ticket is directly associated with o...
• getAwaitingUserResponseFlag
  Retrieve ticket is waiting on a response from a customer flag.
• getCancellationRequest
  Retrieve a service cancellation request.
• getCategory
• getChangeOwnerActivity
• getChildren
  Retrieve a child subject
• getEditor
  Retrieve a representation of the SoftLayer employee who created a ticket update.
• getEmployeeAttachments
• getEuSupportedFlag
  Retrieve a ticket's associated EU compliant record
• getExtensionWhitelist
• getFileAttachment
  Retrieve the files attached to a ticket update.
• getFirstAttachedResource
  Retrieve the first physical or virtual server attached to a ticket.
• getFirstUpdate
  Retrieve the first update made to a ticket. This is typically the contents of a ticket when it's created.
• getGroup
  Retrieve the SoftLayer department that a ticket is assigned to.
• getGroup
• getInvoiceItems
  Retrieve the invoice items associated with a ticket. Ticket based invoice items only exist when a ticket incurs a fee th...
• getLastActivity
• getLastEditor
• getLastUpdate
  Retrieve the last update made to a ticket.
• getLastViewedDate
  Retrieve a timestamp of the last time the Ticket was viewed by the active user.
• getLocation
  Retrieve a ticket's associated location within the SoftLayer location hierarchy.
• getNewUpdatesFlag
  Retrieve true if there are new, unread updates to this ticket for the current user, False otherwise.
• getObject
  getObject retrieves the SoftLayer_Ticket object whose ID number corresponds to the ID number of the init parameter passe...
• getObject
• getObject
  getObject retrieves the SoftLayer_Ticket_Subject object whose ID number corresponds to the ID number of the init paramet...
• getObject
• getObject
  getObject retrieves the SoftLayer_Ticket_Update_Employee object whose ID number corresponds to the ID number of the init...
• getParent
  Retrieve a parent subject
• getPreference
  (DEPRECATED) To opt in or out of future surveys, please follow the link found in the email survey.
• getPriorities
• getScheduledActions
• getServerAdministrationBillingInvoice
  Retrieve the invoice associated with a ticket. Only tickets with an associated administrative charge have an invoice.
• getServerAdministrationRefundInvoice
  Retrieve the refund invoice associated with a ticket. Only tickets with a refund applied in them have an associated refu...
• getServiceProvider
• getState
• getStatus
  Retrieve a ticket's status.
• getSubject
  Retrieve a ticket's subject. Only standard support tickets have an associated subject. A standard support ticket's title...
• getSubjects
• getTagReferences
• getTicket
• getTicket
  Retrieve the ticket that a ticket update belongs to.
• getTicketsClosedSinceDate
  Retrieve all tickets closed since a given date.
• getTopFiveKnowledgeLayerQuestions
  SoftLayer maintains relationships between the generic subjects for standard administration and the top five commonly ask...
• getType
  Retrieve the Type of update to this ticket
• getUpdate
  Retrieve the ticket that a file is attached to.
• getUpdateRatingFlag
  Retrieve whether employees' updates of this ticket could be rated by customer
• getUpdates
  Retrieve a ticket's updates.
• markAsViewed
  Mark a ticket as viewed. All currently posted updates will be marked as viewed. The lastViewedDate property will be upd...
• optIn
  (DEPRECATED) To opt in of future surveys, please follow the link found in the email survey.
• optOut
  (DEPRECATED) To opt out of future surveys, please follow the link found in the email survey.
• removeAssignedAgent
• removeAttachedAdditionalEmails
  removeAttachedAdditionalEmails() removes the specified email addresses from a ticket's notification list. If one of the...
• removeAttachedHardware
  detach the given hardware from a SoftLayer ticket. Removing a hardware attachment may delay ticket processing time if th...
• removeAttachedVirtualGuest
  Detach the given CloudLayer Computing Instance from a SoftLayer ticket. Removing an attachment may delay ticket processi...
• removeScheduledAlert
• removeScheduledAutoClose
• setTags
• surveyEligible
  (DEPRECATED) Use [[SoftLayer_Ticket_Survey::getPreference]] method.
• updateAttachedAdditionalEmails
  Creates new additional emails for assigned user if new emails are provided. Attaches any newly created additional emails...

rest

• Tickets
  Examples of how to use and interact with tickets

ruby

• createTicketAttachedFile.rb
  createTicketAttachedFile.rb
• createTicketAttachedFileEnconde.rb
  createTicketAttachedFileEnconde.rb
• Creating a support ticket
  Create a standard support ticket assigned to your user