SoftLayer_Ticket_Update_Employee

Classes SoftLayer_Ticket_Update_Employee
Tags service sldn ticket

SoftLayer_Ticket_Update_Employee

Description

Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of being rated on a one to five scale. Because customer updates don’t have this ability the SoftLayer_Ticket_Update_Employee class has it’s own service.

Methods

addResponseRating

Set an update’s response rating.

getChangeOwnerActivity

getChat

The chat between the Customer and Agent

getEditor

The user or SoftLayer employee who created a ticket update.

getFileAttachment

The files attached to a ticket update.

getObject

Retrieve a SoftLayer_Ticket_Update_Employee record.

getTicket

The ticket that a ticket update belongs to.

getType

The Type of update to this ticket