SoftLayer_Ticket_Subject


SoftLayer_Ticket_Subject

Description

Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates that ticket’s title. The SoftLayer_Ticket_Subject service retrieves these subjects. These ticket subjects also determine which department a ticket is opened for.

seeAlso

Methods

getAllObjects
Retrieve all ticket subjects.
getChildren
Retrieve a child subject
getObject
Retrieve a SoftLayer_Ticket_Subject record.
getParent
Retrieve a parent subject
getTopFiveKnowledgeLayerQuestions
Retrieve the top five KnowledgeLayer questions for a ticket subject

/reference/services/SoftLayer_Ticket_Subject/