SoftLayer_Ticket_Update_Employee


SoftLayer_Ticket_Update_Employee

Description

The SoftLayer_Ticket_Update_Employee data type models an update to a ticket made by a SoftLayer employee.

seeAlso

Local

createDate
The data a ticket update was created.
Type:

dateTime

editorId
The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's ''editorType'' property is "USER".
Type:

integer

editorType
The type user who created a ticket update. This is either "USER" for an update created by a SoftLayer portal or API user, "EMPLOYEE" for an update created by a SoftLayer employee, or "AUTO" if a ticket update was generated automatically by SoftLayer's backend systems.
Type:

string

entry
The contents of a ticket update.
Type:

string

id
A ticket update's internal identifier.
Type:

integer

responseRating
A ticket update's response rating. Ticket updates posted by SoftLayer employees have the option of earning a rating from SoftLayer's customers. Ratings are based on a 1 - 5 scale, with one being a poor rating while 5 is a very high rating. This is only used if a ticket update's ''editorType'' property is "EMPLOYEE".
Type:

integer

ticketId
The internal identifier of the ticket that a ticket update belongs to.
Type:

integer

Relational

changeOwnerActivity
Type:

string

editor
A representation of the SoftLayer employee who created a ticket update.
Type:
fileAttachment
The files attached to a ticket update.
Type:
ticket
The ticket that a ticket update belongs to.
Type:
type
The Type of update to this ticket
Type:

Count

fileAttachmentCount
A count of the files attached to a ticket update.
Type:

unsignedLong


/reference/datatypes/SoftLayer_Ticket_Update_Employee/