Standard support tickets’ titles must be selected from a pre-determined list of ticket subjects, defined in the SoftLayer_Ticket_Subject service. The following example will output all of the Ticket Subjects:
import SoftLayer
client = SoftLayer.Client()
def getSubjects(self):
mask = "mask[group]"
subjects = client.call('SoftLayer_Ticket_Subject', 'getAllObjects', mask=mask)
print("|Subject Id | Subject Name | Group Name |")
print("| --- | --- | --- |")
for subject in subjects:
print("|%s| %s| %s|" % (subject['id'], subject['name'], subject['group']['name']))| Subject Id | Subject Name | Group Name |
|---|---|---|
| 1522 | API Question | Support |
| 1001 | Accounting Request | Accounting |
| 1181 | CDN Question | SysAdmin |
| 1261 | Colocation Service Request | Hardware |
| 1041 | DNS Request | Support |
| 1201 | DOS/Abuse Issue | Support |
| 1121 | Hardware Firewall Question | Support |
| 1021 | Hardware Issue | Support |
| 1122 | Hardware Load Balancer Question | Support |
| 1081 | Licensing Question | Support |
| 1141 | Mail Server Issue | Support |
| 1004 | OS Reload Question | Support |
| 1005 | Portal Information Question | Support |
| 1061 | Private Network Question | Support |
| 1022 | Public Network Question | Support |
| 1003 | Reboots and Console Access | Support |
| 1002 | Sales Request | Sales |
| 1603 | Sales Request - Compute & Infrastructure | Sales |
| 1645 | Sales Request - Firewall Service | Sales |
| 1647 | Sales Request - General Question | Sales |
| 1605 | Sales Request - Network & Security Services | Sales |
| 1643 | Sales Request - Other Services | Sales |
| 1607 | Sales Request - Upgrades & Add-ons | Sales |
| 1101 | Security Issue | Support |
| 1161 | Storage Question | Support |
| 1221 | Transcoding Question | Support |
| 1723 | VMware Solutions | VMware Solutions |
| 1482 | Vyatta Question | SysAdmin |
Once you have the Ticket Subject ID you can pass it to createStandardTicket. In the following example we are opening a ticket under the subject Hardware Issue (ID 1021).
import SoftLayer
client = SoftLayer.Client()
currentUser = client['Account'].getCurrentUser()
new_ticket = {
'subjectId': 1021,
'assignedUserId': currentUser['id']
}
created_ticket = client.call('SoftLayer_Ticket', 'createStandardTicket', new_ticket, "Content of the ticket goes here")createStandardTicket takes a few arguments that can be used to create a ticket. Anything that isn’t an argument to createStandardTicket should be passed in as the ticket template object.
import SoftLayer
client = SoftLayer.Client()
def createTicket(self):
current_user = client.call('SoftLayer_Account', 'getCurrentUser')
body = "I'm testing API ticket creation. Please close this ticket if you see it. Thanks."
serverId = 1317535
serverPass = '12345'
# http://sldn.softlayer.com/reference/datatypes/SoftLayer_Ticket
new_ticket = {
'subjectId': 1021,
'assignedUserId': current_user['id'],
'title': 'TESTING TICKET 003',
'priority': 4
}
# parameter list is from, need to be in order http://sldn.softlayer.com/reference/services/softlayer_ticket/createStandardTicket
created_ticket = client.call('SoftLayer_Ticket', 'createStandardTicket',
new_ticket, body, serverId, serverPass, None, None, None, 'HARDWARE')
pp(created_ticket)
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