Creating a support ticket

Create a standard support ticket assigned to your user

Standard support tickets’ titles must be selected from a pre-determined list of ticket subjects, defined in the SoftLayer_Ticket_Subject service. The following example will output all of the Ticket Subjects:

<?php

/* You can use the getenv() module to pull your exported Username
and API key to keep from having to store them in your files */

require_once './vendor/autoload.php';
$apiUsername = getenv('SOFTLAYER_USERNAME');
$apiKey = getenv('SOFTLAYER_API_KEY');

$client = \SoftLayer\SoapClient::getClient('SoftLayer_Ticket_Subject', null, $apiUsername, $apiKey);
$subjects = $client->getAllObjects();

print_r($subjects);
?>

Once you have the Ticket Subject ID you can pass it to createStandardTicket. In the following example we are opening a ticket under the subject Hardware Firewall Question (ID 1121).

<?php

/* You can use the getenv() module to pull your exported Username
and API key to keep from having to store them in your files */

require_once './vendor/autoload.php';
$apiUsername = getenv('SOFTLAYER_USERNAME');
$apiKey = getenv('SOFTLAYER_API_KEY');

$template = new stdClass();
$template->subjectId = 1121;
$template->assignedUserId = 123456;

$content = "Content of the ticket goes here";

$created_ticket = \SoftLayer\SoapClient::getClient('SoftLayer_Ticket', null, $apiUsername, $apiKey);
$response = $created_ticket->createStandardTicket($template, $content);

print_r($response);

?>

February 9, 2016

Creating a support ticket