Fixed a bug to enforce correct cancellation order of volumes with replicas. Previously it was possible to cancel storage with replica, but the process would fail as the replica must be cancelled first. The portal will now direct to you first cancel the replica volume.
Deprecated the requiredCoreCount from being included by default on SoftLayer_Product_Item_Price objects to improve API performance. If you have API requests that use requiredCoreCount implicitly, please ensure it is included in object masks or move to using capacityRestrictionType, capacityRestrictionMin, and capacityRestrictionMax.
Fixed an issue where ordering IP addresses sometimes failed when using the PayPal payment method or when attempting to order from a quote.
Changed SoftLayer to IBM Bluemix in a number of automated emails and tickets.
Mass Reboot and Migrate tickets now send out the contents of the ticket updates in emails. Previously they just included links to the ticket in the customer portal.
Corrected an issue with customers being unable to claim an order quote for Performance or Endurance storage.
Fixed an issue where subusers on an account were not able to order Netscaler VPX services even with the appropriate portal permissions.
Exception message was unclear when a user without the ‘ticket add’ and ‘ticket view’ permissions tried to create an upgrade order. New change accurately indicates that the user must have these two permissions in order to create an upgrade order.
Resolved an issue where customers were unable to set the customer portal timezone to Brazil.
When creating a ticket the SoftLayer_Ticket template object requires the assignedUserId property to be defined. This required the additional step of gathering the userId. Going forward the assignedUserId will default to the current user making the API call.
Made changes to the way Post Provisioning Scripts work. The system now drops a small payload onto the customer device to download and execute the requested script, logging all responses to the customer’s syslog.
Resolved an issue that was causing two primary IPv6 subnets to be created when ordering Network Gateway services.
Pushed code to allow customers based in Serbia, Taiwan, Azerbaijan, Armenia, or South Africa to input Vat ID.
Corrected an issue with ordering Fixed Configuration Servers. When a customer selected an operating system before a datacenter on fixed configurations servers the portal would show errors about storage groups being needed.
Portal Exception message was unclear when a user without ‘ticket add’ and ‘ticket view’ permissions tried to create an upgrade order. New change accurately indicates that the user must have these two permissions in order to create an upgrade order.
Fixed two separate bugs in Endurance and Performance Storage provisioning where provisions were stalling due to API call timeout.
Added a customerWaitTime field on the ticket search page in the customer portal. The customerWaitTime is the time the customer has been waiting for a response on a ticket. Multiple updates by the customer have no effect on this field and a reply by an employee resets the timer to zero.
Pushed fix that tests that only numbers, letters, and spaces are allowed for all of the titles for contacts when trying to order an SSL certificate. The Symantec API does not accept any special characters in the ‘title’ field for contact information and this was causing orders to fail.
Resolved a bug preventing OS reloads from having partitions if reloading from a Customer Supplied OS (NO OS System).